CC Emails

CC Emails (Settings > Entities > CC Emails) is where you decide who in the office is copied on the system’s automated emails. Each row is one type of email and holds a list of addresses. Management maintain it, typically when someone joins or leaves the business (for example ROCH-2069, removing departed staff from all operational emails).

What you see

Column	Meaning
Name	The automated email this list applies to.
Emails	The addresses currently copied, shown as removable tags.
Add email	A field and button to add another address to the row.

A search box at the top filters the rows by name.

What you can do

Add an address

1. Find the row for the email type.
2. Type the address in Add email and click the add button (or press Enter).

Remove an address

Click the x on the address tag. The change saves immediately.

You cannot add or delete rows; the list of email types is fixed by the system.

The email types

Name	When it is sent and how the list is used
Customer Review for Jobs -> Good Feedback	Copied when a customer leaves a positive rating after a job.
Customer Review for Jobs -> Bad Feedback	Copied when a customer leaves a poor rating.
Quote acceptance	Blind-copied on the acceptance confirmation sent when a customer accepts a proposal.
Large Quotes Contacted	Recipients of the weekly Large Quotes contacted report.
Contractor Review for Jobs	Copied on the tradesperson feedback rating email.
Jobs Cancelled	Copied when a job is cancelled.
Jobs Deleted	Copied when a job is deleted.
Improvement Request Report	Recipients of the improvement request report.
Variation acceptance	Recipients when a customer accepts a variation.
Internal Variations	Recipients when an internal variation is raised on a sub job.
Repayment Plan Report	Recipients of the repayment plan report, and of the alert when someone attempts to reprice a locked invoice.
Incident report	Copied on incident reports submitted from the field.
Improvement Request (Workmanship)	Copied when a workmanship or safety inspection fails. See Improvement Requests.
Capabilities expiring	Copied on the expiring capability notice to a tradesperson. See Capabilities.
Power disconection	Copied on power disconnection requests from a job report.
Job Progress Follow Up Required	Recipients of the job progress follow-up email. See Job Progress.
Prestart Visits	Recipients when a prestart report is submitted, and blind-copied when a report is created. Falls back to the business mailbox if empty.
Line Item Colour Changed	Copied on the hourly colour change alert to the PM. See Items Colours.
Quote acceptance in progress	Copied when a customer starts but has not finished accepting a quote.
Quote Earlier Request	Recipients of the reminder when a customer asks for an earlier start.
Capability Document Uploaded	Recipients when a tradesperson uploads a capability document.
Head Office Chat	Copied when a new message arrives for head office in the Message Centre.
Rochele Interior	Copied on all colour consulting emails to customers (schedule sent, reminder, approval, overlay request) and the interiors email.
Capability Mandatory Document Uploaded	Recipients when a mandatory capability document is uploaded.
Advance Advice	Copied on the advance report sent to tradespersons. See Advances.
Invoice Uploaded	Copied when a tradesperson invoice is sent to accounts. See Invoices.
Pending Quotes	Copied on the pending quotes email to estimators.
Allocated Materials	Recipients of the material status email. Falls back to the business mailbox if empty. See Materials.

How it works behind the scenes

• Lists are read at the moment each email is sent, so a change applies to the next email of that type.
• A few lists (Prestart Visits, Allocated Materials) fall back to the business mailbox when empty so the email still reaches someone. Most others simply copy nobody when empty, and the primary recipient still receives the email.
• Some mailboxes were removed from every list by a one-off system update when staff left; the same result can be achieved by removing the tags here.

Tips and gotchas

• The “Power disconection” spelling is how the row appears on screen.
• Use shared mailboxes where possible so lists survive staff changes.
• If a colleague reports missing copies of a system email, check this page first, then the Log Viewer for the send record.